On August 22, 2023, the Nigerian Electric Regulatory Commission (NERC) issued a directive, urging users to upgrade their prepaid meters through the TID Rollover process.
NERC mandated Electricity Distribution Companies (DisCos) to assist users by providing two free Key Change Tokens (KCTs) essential for meter updates.
Since the announcement, DisCos have been notifying users to follow the upgrade process. As warned, some users faced difficulties recharging starting November.
The existing software on prepaid meters across Nigeria was set to expire by November 24, 2024.
For Lagos residents, Ikeja Electric Distribution Company (IKEDC) communicated via a tweet about the necessity to link meters with the National Identification Number (NIN) before upgrading.
Unfortunately, this information didn’t reach many, resulting in long queues at IKEDC offices and increased customer support wait times.
To avoid queues, link your NIN with your prepaid meter from home through these steps:
1. Visit the [Smart KYC website](link) and create a user profile using your email.
2. Log in with the provided details, change your password, and click on “Link Your NIN And Meter.”
3. Fill in required fields, ensuring accuracy. Confirm the provided information on the summary page and click “Submit.”
4. Complete the final step by entering your meter number and a 6-digit code sent to your email and phone.
Note: Landlords can link up to five meters with their NIN. For the next steps on upgrading your meter, follow [this link](link) to obtain your KCTs without visiting the Ikeja Electric office.
