Lagos, Nigeria — A Lagos High Court has ordered MultiChoice Nigeria Limited, operators of DStv, to pay ₦5 million in damages to a subscriber for unlawfully disconnecting his active television subscription.
Delivering judgment, Justice Razak Olukolu held that the company acted “wrongfully and willfully” in its actions, violating the subscriber’s rights as protected under the Federal Competition and Consumer Protection Act (FCCPA).
The court ruled that the disconnection, carried out despite the subscriber having an active subscription, amounted to unfair treatment and abuse of the customer’s contractual rights.
In addition to the damages, Justice Olukolu directed MultiChoice to restore the subscriber’s service and extend the subscription period to cover the duration of the wrongful disconnection.
Legal analysts note that the ruling reinforces the growing judicial emphasis on consumer protection and corporate accountability in Nigeria’s service sector, particularly within the pay-TV industry, where similar complaints have been on the rise.
