Abuja, Nigeria – The Nigerian Civil Aviation Authority (NCAA) has imposed a N5 million penalty on Qatar Airways for breaches related to consumer protection, signaling a stricter regulatory approach toward airlines operating in the country.
The announcement was made by Michael Achimugu, NCAA’s Director of Public Affairs & Consumer Protection, on X (formerly Twitter). He stated:
“Glad to announce that, today, the NCAA has sanctioned @qatarairways to the tune of five million naira for consumer protection-related infractions. In addition, the letters of investigation (LOI) written to the airline over other cases may lead to further sanctions if not treated satisfactorily.”
The penalty underscores the NCAA’s commitment to protecting air travelers’ rights and ensuring compliance with industry regulations. It also serves as a warning to other carriers to uphold high standards in passenger services and consumer relations.
